Please contact us before ordering and tell us the issue, so we can provide an estimate.Issue resolution is for those customers that need small services that are not complex enough to be considered custom development. For example, if you did not order installation and you need us to setup the cronjob for you, then you can order issue resolution. After you contact support we will let you know whether we will cover the issue with our free support or if you will need to purchase issue resolution services.
Note: after contacting support you will be told the quantity you must purchase for the service you are requesting. The quantity does not refer to the number of issues that will be resolved by our support. Each issue might require more than one quantity of the issue resolution service.
Features / Benefits - Have a unique need? Contact us!
- Resolve Small Issues if You Do Not Have Expertise
Need a cronjob setup? Need your Magento file permissions corrected? We can handle this for you, so you do not have to worry about it.
- Get Support After Your Free Support Period
Outside of your support period and don't want to buy a support plan? Receive support on a case-by-case basis.
- Receive Support Outside of Our Free Support
Our free support covers a reasonable amount of guidance. If you need more detailed support or you need us to complete actions for you, then you can purchase these services on a case-by-case basis..
Reasons To Choose Extendware
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Risk-free purchase30-day moneyback guarantee. We are that confident in the quality of our software.
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Plug-in-play solutionsExtensions are extensively tested, easy to install, and configure. No need to edit the code yourself.
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Future-proof softwareWe constantly release updates that add new features and increase usability and performance. You can even get updates for free.
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Usability and performanceEasy to use extensions that are built for speed. We optimize each extension. We don't use jQuery or excessive inline javascript for our frontend extensions or other libraries that will slow your site.
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Outstanding supportOur support is quick, friendly, and offers useful guidance. Customer satisfaction is our #1 goal.
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Zero bug policyWe hate bugs as much as you do. We oftentimes release bug fixes on the same day of discovery. We are expert exterminators.
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Simple licensing structureWe license by edition and installation. We don't license by number of customers, stores, products, or anything complicated.
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Long term strategyWe have been developing for Magento for 3 years. We love the platform and the community and will continue to develop for Magento for years to come.