Refund Policy - Buy With Confidence!

Most products come with a 30 day refund guarantee (indicated on the product page). This means you may ask for a refund within the refund period. All extensions can be returned within a 30 day window for store credit. 

All refund  and credit requests submitted after 30 days are not accepted. Software Upgrades and fees for services such as installation and priority support are not refundable. Refunds are not applicable when products and services are discounted, when promotions are applied, and free installation is provided. 

Note: 1) Services are NOT refundable. This includes if you order installation services as a product option. 2) You cannot order a product, refund it, order it again, refund it again and do this in perpetuity. If you have previously ordered a product and refunded it and then re-order the product, you no longer qualify for our refund guarantee. You will need to contact support to see what, if any, refund guarantee we can offer you.

We strongly urge you to check out our 7 day free trials before you purchase. You can also always ask for assistance with installation if that process is difficult for you to do manually. We offer a $49 Installation service ( $150 Value). Just ask our support team or purchase here!

You should view all of the buyer protections that Extendware offers